Halloran
Crisis Response
When it’s already happening, you don’t need a strategy deck. You need a plan already in motion.
Halloran keeps a senior crisis team on standby for active clients — not a hotline that routes to whoever’s free.
What’s included
A response, not a reaction.
Rapid-response team
Senior counsel activated within the hour, not the next business day. A partner leads; a crisis lead runs the room; nobody learns your business on the job.
Message development
Holding statement, full response, and stakeholder-specific messaging drafted in parallel for customers, staff, regulators, investors and press, with legal review built into the timeline.
Media monitoring
Real-time coverage and sentiment tracking across press, social, and search, with a written situation update at agreed intervals, so leadership decides from facts, not from the loudest post.
Executive coaching
Your spokesperson rehearsed and ready before the first call comes in: key messages, the three hardest questions, and what to say when the honest answer is ‘we don’t know yet’.
Rapid-response team
Senior counsel activated within the hour, not the next business day. A partner leads; a crisis lead runs the room; nobody learns your business on the job.
Message development
Holding statement, full response, and stakeholder-specific messaging drafted in parallel for customers, staff, regulators, investors and press, with legal review built into the timeline.
Media monitoring
Real-time coverage and sentiment tracking across press, social, and search, with a written situation update at agreed intervals, so leadership decides from facts, not from the loudest post.
Executive coaching
Your spokesperson rehearsed and ready before the first call comes in: key messages, the three hardest questions, and what to say when the honest answer is ‘we don’t know yet’.
How it runs
The first 24 hours, hour by hour.
Every situation is different. The sequence isn’t.
0:00
You call the line
A senior person answers, not a service. We take the facts as you know them, who else knows, and what’s already public. Your lead partner and our crisis lead are both on within minutes.
0:30
Situation assessment
We map the audiences, the likely questions and the worst credible version of the story. We agree who approves what, including legal, so decisions don’t queue.
1:30
Holding statement live
A short, accurate statement that acknowledges the situation and commits to an update. It buys time without saying anything you’ll need to take back.
4:00
Stakeholder messaging
Tailored messages for customers, staff, regulators, partners and investors, sequenced so nobody learns something important from a journalist first.
8:00
Spokesperson ready
Your spokesperson is briefed, rehearsed on the hardest questions, and either on the record or deliberately holding, depending on what serves you.
24:00
First review
What’s been reported, how sentiment is moving, what’s changed in the facts, and the plan for the next 72 hours. Then daily reviews until the story settles.
0:00
You call the line
A senior person answers, not a service. We take the facts as you know them, who else knows, and what’s already public. Your lead partner and our crisis lead are both on within minutes.
0:30
Situation assessment
We map the audiences, the likely questions and the worst credible version of the story. We agree who approves what, including legal, so decisions don’t queue.
1:30
Holding statement live
A short, accurate statement that acknowledges the situation and commits to an update. It buys time without saying anything you’ll need to take back.
4:00
Stakeholder messaging
Tailored messages for customers, staff, regulators, partners and investors, sequenced so nobody learns something important from a journalist first.
8:00
Spokesperson ready
Your spokesperson is briefed, rehearsed on the hardest questions, and either on the record or deliberately holding, depending on what serves you.
24:00
First review
What’s been reported, how sentiment is moving, what’s changed in the facts, and the plan for the next 72 hours. Then daily reviews until the story settles.
Speed matters
Most stories set in the first few hours.
Average time from activation to first public statement. The industry average is closer to a full day. We don’t think that’s fast enough.
90 min
average from activation to first public statement
< 15 min
from calling the line to a senior person on the phone
24/7
crisis line for active clients, every day of the year
Based on typical active-client engagements.
Speed matters
Most stories set in the first few hours.
Average time from activation to first public statement. The industry average is closer to a full day. We don’t think that’s fast enough.
90 min
average from activation to first public statement
< 15 min
from calling the line to a senior person on the phone
24/7
crisis line for active clients, every day of the year
Based on typical active-client engagements.
Before anything happens
The calmest crisis is the one you rehearsed.
Readiness clients get four things in the first 90 days, then a refresh every year.
01
Vulnerability audit
We interview your leadership, legal and operations teams to find the five or six scenarios most likely to become public, from product failure to executive conduct to a data incident.
Output: ranked scenario list
02
Crisis plan and approval map
Who is called, in what order, who approves which statement, and where the documents live. It fits on a few pages, because nobody reads a 60-page manual at 2am.
Output: plan and contact tree
03
Holding-statement library
Pre-approved statements and Q&A for each scenario, signed off by legal in advance, so the first public words take minutes, not a meeting.
Output: statement library
04
Tabletop exercise
A half-day simulation with your leadership team: a realistic scenario, injected updates, a mock press call. Most teams find the gaps in their approval chain here, which is exactly where you want to find them.
Output: debrief and fixes
01
Vulnerability audit
We interview your leadership, legal and operations teams to find the five or six scenarios most likely to become public, from product failure to executive conduct to a data incident.
Output: ranked scenario list
02
Crisis plan and approval map
Who is called, in what order, who approves which statement, and where the documents live. It fits on a few pages, because nobody reads a 60-page manual at 2am.
Output: plan and contact tree
03
Holding-statement library
Pre-approved statements and Q&A for each scenario, signed off by legal in advance, so the first public words take minutes, not a meeting.
Output: statement library
04
Tabletop exercise
A half-day simulation with your leadership team: a realistic scenario, injected updates, a mock press call. Most teams find the gaps in their approval chain here, which is exactly where you want to find them.
Output: debrief and fixes
Situations we handle
We’ve been in this room before.
Product safety and recalls
Coordinating customers, retailers and regulators when the issue surfaced publicly before the facts were confirmed.
Data and security incidents
Notification timing, regulator-ready language, and customer communications that are honest about what isn’t known yet.
Executive departures and conduct
Leadership changes under pressure, allegations, and the internal communications that have to land before the external ones.
Litigation and regulatory action
Working alongside counsel so what’s said publicly supports the legal strategy instead of undermining it.
Activist and investor pressure
Contested votes, short reports and public campaigns, where the financial press is the battleground.
Workplace and operational incidents
Site incidents, layoffs and service outages, where staff, families and local press all need the facts at once.
Product safety and recalls
Coordinating customers, retailers and regulators when the issue surfaced publicly before the facts were confirmed.
Data and security incidents
Notification timing, regulator-ready language, and customer communications that are honest about what isn’t known yet.
Executive departures and conduct
Leadership changes under pressure, allegations, and the internal communications that have to land before the external ones.
Litigation and regulatory action
Working alongside counsel so what’s said publicly supports the legal strategy instead of undermining it.
Activist and investor pressure
Contested votes, short reports and public campaigns, where the financial press is the battleground.
Workplace and operational incidents
Site incidents, layoffs and service outages, where staff, families and local press all need the facts at once.
Active situation?
Call the line below.
We’ll have someone on with you in minutes.
Existing clients: use your direct partner line. New contacts: this form is monitored 24/7.
Active situation?
Call the line below.
We’ll have someone on with you in minutes.
Existing clients: use your direct partner line. New contacts: this form is monitored 24/7.
FAQ
What people ask when it’s urgent.
Can you help if we’re not already a client?
Yes. Call the line and we’ll tell you within the first conversation whether we can take it on. We keep capacity for new crisis work for exactly this reason. You’ll get a short engagement letter the same day so work can start immediately.
Should we say nothing until we have all the facts?
How do you work with our lawyers?
What does crisis support cost?
When is the crisis over?
Can you help if we’re not already a client?
Yes. Call the line and we’ll tell you within the first conversation whether we can take it on. We keep capacity for new crisis work for exactly this reason. You’ll get a short engagement letter the same day so work can start immediately.
Should we say nothing until we have all the facts?
How do you work with our lawyers?
What does crisis support cost?
When is the crisis over?
The right time to build this relationship is before you need it.
A 30-minute readiness call tells you where your biggest gaps are. No obligation.
A partner replies within one business day.
The right time to build this relationship is before you need it.
A 30-minute readiness call tells you where your biggest gaps are. No obligation.
A partner replies within one business day.
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